Offensive language, constant criticism, hygiene or dress problems, lateness, poor performance and people who ignore their effect on others all create conflict. When the resulting complaints are handled badly, they breed more conflict and productivity suffers.
This 90-minute corrective feedback training gives you a plan and the right language for these situations, built on the C.A.R.E. model: being appreciative and present, acknowledging feelings, projecting positive intent and avoiding assumptions.
You'll learn to spot when you are losing control, understand the snowball effect of unchecked negativity, read body language, and use leadership styles, relationship strategies and communication principles that build trust.
WHY SHOULD YOU ATTEND?
Effective leaders know how to handle difficult situations and get people to agree to change. The familiar feedback "sandwich" is only one idea; this session goes further, moving you from blame toward self-awareness, critical thinking and problem solving.
It is designed for new and mid-level executives, managers and supervisors, especially those preparing for a new or more demanding leadership role.
AREA COVERED
- Recognizing when you start to lose control
- The snowball effect of uncontrolled negative people
- Why communication and interpersonal skills matter
- Reading and understanding body language
- What causes negative behavior and dysfunction at work, and how to correct it
- Identifying negative workplace performance measures
- What good communication creates and why it is vital
- Leadership styles that create trust
- Three core strategies for building relationships
- Eight vital communication principles
- Top 10 measures and solutions for C.A.R.E.-ing
- The C.A.R.E. model: appreciative and present, acknowledging feelings, positive intent, avoiding assumptions
LEARNING OBJECTIVES
- Recognize early signs that a situation is getting out of control
- Identify the causes of negative behavior and dysfunction at work
- Read body language to understand what is really happening
- Give constructive feedback using the C.A.R.E. model
- Apply core relationship strategies and communication principles to build trust
- Hold people accountable while keeping them engaged
WHO WILL BENEFIT?
This fast-paced, value-loaded webinar is perfect for anyone who wants to stretch and develop themselves into a more effective leader where trust, integrity, engagement and productivity flourishes.This webinar is designed for new to mid-level executives, supervisors, managers, who are looking for new decision-making skills to lead and motivate others. This is especially helpful for those who are on track for a new leadership role or are preparing to assume a challenging new leadership function.
Effective leaders know how to handle difficult situations and get people to agree to change. The familiar feedback "sandwich" is only one idea; this session goes further, moving you from blame toward self-awareness, critical thinking and problem solving.
It is designed for new and mid-level executives, managers and supervisors, especially those preparing for a new or more demanding leadership role.
- Recognizing when you start to lose control
- The snowball effect of uncontrolled negative people
- Why communication and interpersonal skills matter
- Reading and understanding body language
- What causes negative behavior and dysfunction at work, and how to correct it
- Identifying negative workplace performance measures
- What good communication creates and why it is vital
- Leadership styles that create trust
- Three core strategies for building relationships
- Eight vital communication principles
- Top 10 measures and solutions for C.A.R.E.-ing
- The C.A.R.E. model: appreciative and present, acknowledging feelings, positive intent, avoiding assumptions
- Recognize early signs that a situation is getting out of control
- Identify the causes of negative behavior and dysfunction at work
- Read body language to understand what is really happening
- Give constructive feedback using the C.A.R.E. model
- Apply core relationship strategies and communication principles to build trust
- Hold people accountable while keeping them engaged
This fast-paced, value-loaded webinar is perfect for anyone who wants to stretch and develop themselves into a more effective leader where trust, integrity, engagement and productivity flourishes.This webinar is designed for new to mid-level executives, supervisors, managers, who are looking for new decision-making skills to lead and motivate others. This is especially helpful for those who are on track for a new leadership role or are preparing to assume a challenging new leadership function.