Poorly written procedures are a common source of human error. SOPs matter both when work is carried out and when it is audited, so they must be written for the people who use them while still giving regulators everything they expect to see.
This 90-minute SOP writing training covers how to develop procedure content and choose formats designed to reduce errors. You'll look at the human side of procedures, including how people think and read, why they sometimes refuse to use procedures, and the common mistakes and weaknesses that hurt productivity, quality and compliance.
The session then sets out good writing practices, procedure styles, document hierarchy and how to create, maintain and give access to procedures.
WHY SHOULD YOU ATTEND?
Human error drives quality and production losses in many industries. It may never be eliminated, but many performance problems can be prevented, and errors often start at the design stage. Procedures play a big part in human reliability.
Understanding the psychology of error and where instructions fall short lets you human-engineer and fix your SOPs. The session suits QA/QC, training, compliance, regulatory, engineering, manufacturing and human factors professionals.
AREA COVERED
- SOP writing outline
- Content development
- The rationale for using procedures
- Regulatory compliance background
- The universal purpose and goals of procedures
- The human perspective and human error as a root cause
- The thinking and reading process
- Common mistakes and their causes
- How to create and maintain a procedure
- Good writing practices: terminology, formats, layouts, mixed case, step content, common words, references, branching, conditional steps, and precautions, warnings and cautions
- Procedure styles
- Using electronic information networks for procedure access
LEARNING OBJECTIVES
- Explain why procedures matter for execution and audits
- Identify why people refuse to use procedures
- Choose the best formats and content elements for SOPs
- Describe document hierarchy and the types of procedures based on their use
- Recognize common human errors and deviations linked to procedures
- Explain how reading and writing processes affect procedure use
WHO WILL BENEFIT?
- QA/QC directors and managers
- Process improvement/excellence professionals
- Training directors and managers
- Plant engineering
- Compliance officers
- Regulatory professionals
- Executive management
- Manufacturing operations directors
- Human factors professionals
Human error drives quality and production losses in many industries. It may never be eliminated, but many performance problems can be prevented, and errors often start at the design stage. Procedures play a big part in human reliability.
Understanding the psychology of error and where instructions fall short lets you human-engineer and fix your SOPs. The session suits QA/QC, training, compliance, regulatory, engineering, manufacturing and human factors professionals.
- SOP writing outline
- Content development
- The rationale for using procedures
- Regulatory compliance background
- The universal purpose and goals of procedures
- The human perspective and human error as a root cause
- The thinking and reading process
- Common mistakes and their causes
- How to create and maintain a procedure
- Good writing practices: terminology, formats, layouts, mixed case, step content, common words, references, branching, conditional steps, and precautions, warnings and cautions
- Procedure styles
- Using electronic information networks for procedure access
- Explain why procedures matter for execution and audits
- Identify why people refuse to use procedures
- Choose the best formats and content elements for SOPs
- Describe document hierarchy and the types of procedures based on their use
- Recognize common human errors and deviations linked to procedures
- Explain how reading and writing processes affect procedure use
- QA/QC directors and managers
- Process improvement/excellence professionals
- Training directors and managers
- Plant engineering
- Compliance officers
- Regulatory professionals
- Executive management
- Manufacturing operations directors
- Human factors professionals