Under pressure it is easy to react to difficult people and situations rather than respond. Some people avoid conflict for fear of the fallout, while others push so hard that even a win leaves relationships, collaboration and performance worse off.
This 90-minute conflict resolution training teaches a calmer, more effective approach that builds self-mastery and strengthens collaboration and engagement. You'll recognize your own reactive style, learn five conflict-handling modes and when each works best, and practice shifting to a centered, open state.
You'll then apply the seven-step aiki model to a real workplace example and practice contracting for change.
WHY SHOULD YOU ATTEND?
How leaders handle conflict shapes collaboration, innovation and performance across their teams. This training helps you let go of limiting beliefs and reactive habits so you can resolve conflict in a way that brings people together instead of keeping everyone stuck.
It is designed for leaders at every level.
AREA COVERED
- What a conflict is
- Recognizing your reactive style under pressure
- Five conflict-handling modes and when to use each
- Shifting from reactions and mental stories to a calmer, centered, more open state
- The seven-step aiki model for resolving conflicts
- Applying the model verbally to your workplace
- Assessing a real-life conflict to understand it fully
- The steps of contracting for change
LEARNING OBJECTIVES
- Identify your usual way of handling conflict and the beliefs behind it
- Shift from a reactive response to a calmer, centered and more open state
- Avoid taking insensitive comments or verbal attacks personally
- Blend with an opposing view to find the truth in it and help the other person see the truth in yours
- Resolve conflict in a win-win way and contract for change
WHO WILL BENEFIT?
- All Leaders
How leaders handle conflict shapes collaboration, innovation and performance across their teams. This training helps you let go of limiting beliefs and reactive habits so you can resolve conflict in a way that brings people together instead of keeping everyone stuck.
It is designed for leaders at every level.
- What a conflict is
- Recognizing your reactive style under pressure
- Five conflict-handling modes and when to use each
- Shifting from reactions and mental stories to a calmer, centered, more open state
- The seven-step aiki model for resolving conflicts
- Applying the model verbally to your workplace
- Assessing a real-life conflict to understand it fully
- The steps of contracting for change
- Identify your usual way of handling conflict and the beliefs behind it
- Shift from a reactive response to a calmer, centered and more open state
- Avoid taking insensitive comments or verbal attacks personally
- Blend with an opposing view to find the truth in it and help the other person see the truth in yours
- Resolve conflict in a win-win way and contract for change
- All Leaders