Exit interviews are not complicated, but there are best practices that make them far more useful. This 60-minute exit interview training gives you the tools to start a program or improve the one you have.
You'll learn the seven steps for implementing a program, the value of a listening culture, and how the employee's and employer's perspectives differ. The session compares face-to-face, phone, questionnaire and consultant interviews, and covers who should conduct them, when to hold them and the value of second interviews.
It also covers confidentiality, involuntary terminations, effective listening, documentation for legal protection, and how to analyze, report and act on what you learn.
WHY SHOULD YOU ATTEND?
Departing employees can tell you a lot, but only if the interview is set up to get honest answers and the results lead to action. This session helps you run exit interviews well and get the most from them.
It suits HR directors, generalists and interviewers, business owners and senior leaders, directors, managers and supervisors, and anyone who wants to build a listening culture.
AREA COVERED
- Seven steps for implementing an exit interview program
- The value of a listening culture
- Thirteen reasons to implement a program
- Employee vs employer perspectives
- Pros and cons of face-to-face, phone, questionnaire and consultant interviews
- Who should conduct interviews and when
- The value of second interviews
- Helping employees feel comfortable and getting honest answers
- Administering questionnaires
- Handling involuntary terminations
- When offering confidentiality can be a problem
- More than 15 considerations for the interview itself
- Keys to effective listening
- Documentation for legal protection
- Analyzing and reporting the information
- Taking action and getting the most from the interviews
- Sample interview questions, policy and questionnaire
LEARNING OBJECTIVES
- Implement an exit interview program using seven steps
- Choose the right interview format, interviewer and timing
- Create conditions that encourage honest answers
- Handle confidentiality and involuntary terminations appropriately
- Listen effectively and document interviews for legal protection
- Analyze, report and act on exit interview findings
WHO WILL BENEFIT?
- HR Directors
- Business Owners and Senior Leaders
- HR Generalists and Interviewers
- Directors, Managers, and Supervisors
- Anyone wanting to Develop a Listening Culture
Departing employees can tell you a lot, but only if the interview is set up to get honest answers and the results lead to action. This session helps you run exit interviews well and get the most from them.
It suits HR directors, generalists and interviewers, business owners and senior leaders, directors, managers and supervisors, and anyone who wants to build a listening culture.
- Seven steps for implementing an exit interview program
- The value of a listening culture
- Thirteen reasons to implement a program
- Employee vs employer perspectives
- Pros and cons of face-to-face, phone, questionnaire and consultant interviews
- Who should conduct interviews and when
- The value of second interviews
- Helping employees feel comfortable and getting honest answers
- Administering questionnaires
- Handling involuntary terminations
- When offering confidentiality can be a problem
- More than 15 considerations for the interview itself
- Keys to effective listening
- Documentation for legal protection
- Analyzing and reporting the information
- Taking action and getting the most from the interviews
- Sample interview questions, policy and questionnaire
- Implement an exit interview program using seven steps
- Choose the right interview format, interviewer and timing
- Create conditions that encourage honest answers
- Handle confidentiality and involuntary terminations appropriately
- Listen effectively and document interviews for legal protection
- Analyze, report and act on exit interview findings
- HR Directors
- Business Owners and Senior Leaders
- HR Generalists and Interviewers
- Directors, Managers, and Supervisors
- Anyone wanting to Develop a Listening Culture