Wherever diverse people work together every day, conflict will happen. Employees bring different attitudes, ideals and beliefs, and incivility can seriously damage culture. This 90-minute workplace conflict and incivility training gives managers the tools to address these issues with confidence.

Unresolved conflict and incivility cost revenue and productivity, stifle creativity and block cooperation. You'll cover the cost of performance problems, the positive and negative outcomes of conflict, relevant employment law, feedback, performance management and progressive discipline.

The session also covers investigating complaints, from choosing the investigator to interviews and documentation, plus defining incivility, its forms and impact, and ways to build civility.

WHY SHOULD YOU ATTEND?

Behavioral issues and conflict can be opportunities for learning, growth and even innovation when handled well. Problem behavior usually builds over time, and issues that are ignored turn into resentment, so the more proactive managers are, the better the outcome.

It suits managers, supervisors, team leaders, executives, HR and employee relations professionals, office and safety managers, small business owners and organizational development professionals.

AREA COVERED

Behavioral issues and conflict

• The high cost of performance and productivity problems
• Positive and negative outcomes of conflict
• Working knowledge of employment law
• Workplace behavioral issues and strategies to address them
• The role of performance management and evaluations
• Effective methods for giving feedback
• Progressive discipline

Investigating complaints

• Business goals of an investigation
• Conducting an investigation
• Appointing the right investigator
• The interview process
• The importance of solid documentation

Workplace incivility

• Defining workplace incivility
• Three major ways incivility shows up in your organization
• The impact and forms of incivility
• Tips for building civility
• Coping strategies
• Hiring for civility
• Practices for a healthy workplace

LEARNING OBJECTIVES

• Explain the cost of unresolved behavioral issues, conflict and incivility
• Apply strategies, feedback and progressive discipline to behavioral issues
• Use performance management and employment law knowledge to address problems
• Plan and conduct a complaint investigation with solid documentation
• Recognize the forms of incivility and their impact
• Build civility through hiring, coping strategies and healthy workplace practices

WHO WILL BENEFIT?

• Managers
• Team Leaders
• Supervisors
• Executives
• HR professionals
• Office managers
• Safety managers
• Employee relations
• Small business owners
• Employee relations professionals
• Organizational effectiveness and development (OED) professionals