Negative people thrive on pulling others into negativity. This 60-minute webinar on dealing with toxic coworkers teaches techniques for staying positive in a negative environment and taking things less personally, even when you're under attack.
You'll learn specific phrases that shut down negative talk and steer conversations toward solutions, plus ways to stay clear and on topic when someone gets personal. The session also covers how to avoid getting defensive, move through difficult topics with honesty, and calm people who are upset or escalated.
With practice, these skills build confidence and earn respect, so others see you as strong and diplomatic.
WHY SHOULD YOU ATTEND?
If you struggle with angry or aggressive people, worry about getting defensive, or find negative environments draining, this session gives you tools you can use in the moment to stay in control of yourself and set your own mood.
It suits anyone who deals with negativity, confrontation or difficult conversations at work.
AREA COVERED
- How staying positive under pressure earns respect and builds confidence
- Practicing positivity and self-control in every situation
- Key phrases that shut down negativity and guide conversations to solutions
- Techniques to stay empowered when confronted, attacked or belittled
- Staying clear, focused and on topic
- Moving through difficult topics with clarity and honesty
- Avoiding defensiveness when confronted
- Not taking things personally
- Quick ways to calm people who are escalated, defensive or upset
LEARNING OBJECTIVES
- Stay positive and neutral in negative environments
- Use key phrases to redirect negative conversations toward solutions
- Remain calm when confronted or put on the spot
- Avoid becoming defensive or taking comments personally
- Calm people who are upset or escalated
- Communicate through tough topics with confidence
WHO WILL BENEFIT?
- Anyone who has to deal with negativity and negative people
- Anyone who needs tools to deal with confrontation
- Anyone who wants to communicate better through difficult topics
If you struggle with angry or aggressive people, worry about getting defensive, or find negative environments draining, this session gives you tools you can use in the moment to stay in control of yourself and set your own mood.
It suits anyone who deals with negativity, confrontation or difficult conversations at work.
- How staying positive under pressure earns respect and builds confidence
- Practicing positivity and self-control in every situation
- Key phrases that shut down negativity and guide conversations to solutions
- Techniques to stay empowered when confronted, attacked or belittled
- Staying clear, focused and on topic
- Moving through difficult topics with clarity and honesty
- Avoiding defensiveness when confronted
- Not taking things personally
- Quick ways to calm people who are escalated, defensive or upset
- Stay positive and neutral in negative environments
- Use key phrases to redirect negative conversations toward solutions
- Remain calm when confronted or put on the spot
- Avoid becoming defensive or taking comments personally
- Calm people who are upset or escalated
- Communicate through tough topics with confidence
- Anyone who has to deal with negativity and negative people
- Anyone who needs tools to deal with confrontation
- Anyone who wants to communicate better through difficult topics