Poorly managed conflict costs organizations time, customers and good employees. A CPP Inc. study found that 85% of employees experience conflict and spend an average of 2.1 hours a week dealing with it, and that half of HR staff spend one to five hours a week managing disagreements.
This 60-minute conflict management training focuses on handling conflict, difficult people and challenging situations so they lead to positive outcomes. You'll separate myths from facts, learn the symptoms and causes of conflict, and see how one real-world conflict was resolved.
You'll also learn five conflict management styles, how to keep your cool, positive language that reduces anger, and six tips for resolving conflict so it stays resolved.
WHY SHOULD YOU ATTEND?
Conflict can divide people and drain energy, or it can improve communication, strengthen teamwork and lead to better decisions. The difference is how it's handled, which makes conflict skills a core leadership skill.
The session suits executives, HR leaders and professionals, directors, project and operations managers, supervisors, team leaders and new managers.
AREA COVERED
- Myths and facts about conflict
- How conflict can be constructive or destructive
- Symptoms of conflict: what you see and hear
- The differences that cause conflict: perceptual, informational, procedural, goal, role and personality
- The iceberg concept of conflict
- Five conflict management styles: shark, turtle, teddy bear, fox and owl
- Keeping your cool and using positive language
- A real-world conflict and how it was resolved
- Six tips to resolve conflict so it sticks
- Action planning and implementation
LEARNING OBJECTIVES
- Identify the top six causes of conflict and which causes the most problems
- Explain the iceberg concept of conflict
- Define five conflict management styles and match each to a situation
- Determine your own conflict style
- Stay calm and respond professionally in the heat of the moment
- Use positive language to reduce negative emotions, especially anger
WHO WILL BENEFIT?
- CEO’s
- COO’s
- VP of Human Resources
- Chief Learning Officer
- Directors
- Project Managers
- Operation Managers and Supervisors
- Team Leaders
- Human Resources Professionals
- New Managers
- Supervisors
Conflict can divide people and drain energy, or it can improve communication, strengthen teamwork and lead to better decisions. The difference is how it's handled, which makes conflict skills a core leadership skill.
The session suits executives, HR leaders and professionals, directors, project and operations managers, supervisors, team leaders and new managers.
- Myths and facts about conflict
- How conflict can be constructive or destructive
- Symptoms of conflict: what you see and hear
- The differences that cause conflict: perceptual, informational, procedural, goal, role and personality
- The iceberg concept of conflict
- Five conflict management styles: shark, turtle, teddy bear, fox and owl
- Keeping your cool and using positive language
- A real-world conflict and how it was resolved
- Six tips to resolve conflict so it sticks
- Action planning and implementation
- Identify the top six causes of conflict and which causes the most problems
- Explain the iceberg concept of conflict
- Define five conflict management styles and match each to a situation
- Determine your own conflict style
- Stay calm and respond professionally in the heat of the moment
- Use positive language to reduce negative emotions, especially anger
- CEO’s
- COO’s
- VP of Human Resources
- Chief Learning Officer
- Directors
- Project Managers
- Operation Managers and Supervisors
- Team Leaders
- Human Resources Professionals
- New Managers
- Supervisors