Most employees, 85% according to one recent study, have dealt with stressful workplace conflict, from disagreements with a colleague to co-workers who won't collaborate. Left unresolved, conflict leads to miscommunication, stalled projects, lower productivity and disengagement, and can cost you customers and top talent.
This 60-minute conflict management training gives managers, supervisors and teams practical skills to prevent conflict or resolve it quickly. You'll learn the early warning signs, the iceberg concept of what sits above and below the surface, and the six most common causes of workplace conflict.
You'll then work through five conflict management strategies, find your own style (shark, turtle, teddy bear, fox or owl) and apply them to a real-world case.
WHY SHOULD YOU ATTEND?
Conflict comes from different ideas, priorities, values and expectations, and managers can lose a lot of time handling disagreements and difficult people. It is not good or bad in itself; how it is handled decides the result.
This session suits executives, HR and talent professionals, managers, supervisors, project managers and team leaders who want to handle tough conversations with confidence, protect team productivity and encourage better teamwork.
AREA COVERED
- Early signs of workplace conflict before it escalates
- The iceberg concept of conflict: what's above and below the water line
- The top six causes of workplace conflict
- Five conflict management strategies with workplace examples
- Your conflict style: shark, turtle, teddy bear, fox or owl
- Using each strategy to resolve specific conflict situations
- Case study: conflict between two staff members reporting to the same manager
- Communicating in ways that defuse the heat of the moment
- Common mistakes made by well-meaning managers
LEARNING OBJECTIVES
- Identify the early signs of workplace conflict before it escalates
- Explain the iceberg concept of conflict
- Recognize the six most common causes of workplace conflict
- Describe five conflict management strategies with real examples
- Determine your usual conflict style
- Apply each strategy to specific conflict situations
- Analyze a real-world conflict and choose the best strategy to resolve it
WHO WILL BENEFIT?
CEO’s, COO’s, VP of Human Resources, Chief Learning Officer, Directors, Project Managers, Staff & Operation Managers and Supervisors, Team Leaders, Human Resources Professionals. Managers and Supervisors, Talent Management Professionals, Team Leaders, Anyone who wants to proactively manage conflict before it becomes big problems.Conflict comes from different ideas, priorities, values and expectations, and managers can lose a lot of time handling disagreements and difficult people. It is not good or bad in itself; how it is handled decides the result.
This session suits executives, HR and talent professionals, managers, supervisors, project managers and team leaders who want to handle tough conversations with confidence, protect team productivity and encourage better teamwork.
- Early signs of workplace conflict before it escalates
- The iceberg concept of conflict: what's above and below the water line
- The top six causes of workplace conflict
- Five conflict management strategies with workplace examples
- Your conflict style: shark, turtle, teddy bear, fox or owl
- Using each strategy to resolve specific conflict situations
- Case study: conflict between two staff members reporting to the same manager
- Communicating in ways that defuse the heat of the moment
- Common mistakes made by well-meaning managers
- Identify the early signs of workplace conflict before it escalates
- Explain the iceberg concept of conflict
- Recognize the six most common causes of workplace conflict
- Describe five conflict management strategies with real examples
- Determine your usual conflict style
- Apply each strategy to specific conflict situations
- Analyze a real-world conflict and choose the best strategy to resolve it