Moving into management calls for a new set of skills, and this 4-hour virtual seminar on management skills for new managers helps first-time supervisors get started with confidence. You'll learn to plan, prioritize and execute each day, combining the hard skills and the soft skills of the role.

The seminar covers understanding your new role, working through change, meeting stakeholder expectations, motivating each direct report, setting SMART goals, training employees, giving feedback, managing up, coaching, delegating, handling conflict and managing your time.

It also tackles one of the hardest parts of the job: turning around problem employees. There is no textbook answer, but you'll gain tools for solving problems and making decisions with the people who challenge you most.

WHY SHOULD YOU ATTEND?

New managers often have to lead former peers, earn their confidence and lift team performance with no game plan. This seminar helps you approach an intact team, build your own management plan, motivate and coach direct reports, think strategically, prioritize your time, listen actively, handle difficult conversations and difficult people, and use feedback and reinforcement to guide behavior.

It suits supervisors and managers at every level, from area supervisors to executives.

AREA COVERED

Setting yourself up for success

• Understanding your new role as a supervisor
• Making a change or letting go: the three phases of change
• Common challenges and pitfalls to avoid
• Meeting the expectations of your boss, direct reports, senior management and former peers

Motivating others

• What motivation is
• What motivates each of your direct reports
• Performance plans and professional development plans that address individual motivation

Managing employee performance

• Setting SMART goals for yourself and others
• A five-step model for training employees
• Giving and receiving supportive and corrective feedback

Managing up

• Understanding and adapting to your manager's style
• Anticipating and meeting your manager's needs
• Building the best possible relationship with your manager

Communication skills

• Active listening to show understanding and check content
• Asking questions that uncover information and strengthen relationships

Great performance through coaching

• Giving and receiving feedback constructively
• Assessing your strengths and development needs as a coach
• Asking questions that build employee self-awareness and accountability

Delegating effectively

• Planning delegation and using the process to assign key tasks
• Overcoming fears of handing over responsibility and authority

Handling conflict with ease

• Knowing your conflict-handling styles
• Choosing the right approach for each person and situation

Managing your time

• Applying the time priority model to workplace tasks
• Protecting your time to get more of the right things done

LEARNING OBJECTIVES

• Approach an intact team as their new supervisor and build your own management game plan
• Motivate direct reports and create plans that reflect individual motivation
• Set SMART goals, train employees and give supportive and corrective feedback
• Manage up by adapting to your manager's style and needs
• Coach for improved performance using active listening and good questions
• Delegate key tasks with confidence
• Handle conflict, difficult conversations and difficult people
• Plan and prioritize your time with the time priority model

WHO WILL BENEFIT?

• CEO
• Senior Vice President
• Vice President
• Executive Director
• Managing Director
• Regional Vice President
• Area Supervisor
• Manager